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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Carr

September 23, 2024

5  out of  5
rating by David Carr
"Patty and her team are awesome! They truly care about their policyholders and are committed to delivering the best customer service."
We responded:
"Thanks David - why yes we are, thanks for noticing! And from our lunch and learn session - you guys are as well! ServiceMASTER of the Southside rocks! ⭐⭐⭐⭐⭐ Thanks for the lunch and learn session "
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Victor Sanford

September 9, 2024

5  out of  5
rating by Victor Sanford
"First I would like to commend Brandi Byrum on her professionalism. When I arrived a prepared quote with every cost saving opportunity already applied was reviewed. Brandi was very knowledgeable and made recommendations where she thought needed, but the decision was always left to me. The rates for both Auto & Home were tremendously better than my previous insurer. I moved both my Auto & Home insurance to State Farm. Very pleased!!"
We responded:
"Thank you Mr Sanford - for your glowing review. Brandi is definitely an asset here - as is the rest of my amazing team. I am glad to hear that she made valuable use of your time by have as much prepared ahead of time as possible. We know your time is important! Also elated to hear that we were able to save you money, too! That is always a goal for us 👍 . Welcome aboard & thank you for your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
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Steve Black

August 26, 2024

5  out of  5
rating by Steve Black
"Brandi & Kisha did a great job in sending me quotes for homeowner’s & car insurance. Patty followed up to welcome me to Franklin & make sure there were no issues with my coverages."
We responded:
"HI Steve and thank you for your response! Looks like it was a "group" effort here. Welcome aboard, welcome to the area, thank you for your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
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John Lester

August 14, 2024

5  out of  5
rating by John Lester
"Jen and Patty with State Farm insurance were an amazing group to work with! The flexibility to be able to text them or call them directly with all my questions and concerns was so nice. They handled everything for me, and I had very little work to do on my part. They saved me right around $200 dollars a month with a bundle deal. I can’t not thank this group enough! I highly suggest reaching out for a quote!"
We responded:
"Good Morning and thank you for the raving review! I apologize it has taken me this long to respond - we had a family situation that had me out of the office a couple of days last week but might I add - it was refreshing to come into the office today to read these reviews! I have an amazing team and am so grateful for them. Thank you for your business- I am elated that we were able to save you that much money! Tell a friend! 😉"
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Melissa Rose

August 12, 2024

5  out of  5
rating by Melissa Rose
"Patty is a dynamo!! Give her a call for great service!"
We responded:
"Thank you Melissa! We appreciate your review and might I say it is a pleasure working with you as well - take care and let me know if I can help you with anything! "
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Debbie Bradshaw

August 9, 2024

5  out of  5
rating by Debbie Bradshaw
"I wouldn’t leave Patty and State Farm, they are the best and truly work for you ."
We responded:
"Thank you Debbbbbie! We really appreciate your 5 star ⭐⭐⭐⭐⭐ review. We are so happy you wont leave us - without people like you - we would not be here. Thank you for your support and your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
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Janeen Bailey

August 9, 2024

5  out of  5
rating by Janeen Bailey
"Absolutely love this group..The staff is amazing and beyond helpful..Definately got us the best prices..We just changed bike insurance to her because the price and coverage was so great..They periodically check on you and that means alot..Great quality, fantastic prices and they treat you like family"
We responded:
"HI Janeen! O my goodness - thank you for this. Makes our hearts smile. No one likes insurance for sure, but we do try to make the experience as *bright* as we can and THIS helps me to see that we are making a difference. I have the best team and cant wait to share this with them.... Thanks for your business and you know where to find us if you need us... 📲 , 💻, ☎, 🚶‍♀️.. (text, email, call or walk in!) "
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Robert Deschamps

August 8, 2024

5  out of  5
rating by Robert Deschamps
"They are friendly and things done in a timely manner."
We responded:
"Thank you Mr Deschamps! And I typically respond to reviews in a much more timely manner than this but have been out of office with a lame pet ☹ but did want to take a moment to thank you for your review. We do strive to take care of business quickly and efficiently so thank you for acknowledging that and THANK YOU for your business!! 🤩"
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Morris Clay

August 6, 2024

5  out of  5
rating by Morris Clay
"Patty was a Godsend when it came to dealing with a devastating time for me and my family. She and her staff are ALWAYS courteous and professional, as well as knowledgeable. Patty treats you like family, and that's important. I would recommend Patty and State Farm to everyone I know. Truly a blessing!"
We responded:
"Thank you Mr Clay!!! We really appreciate you and your kind words. ♥ We are privileged to be of service to you and your family and yes - you are definitely part of the State Farm Family! Thank you for your business and if you need us - you know where to find us! Take care..... "
Profile photo of Bone Butler

Bone Butler

August 6, 2024

5  out of  5
rating by Bone Butler
"Quick straight forward replies!"
We responded:
"HI Mr Butler! Thank you so much. Coming from one straight shooter to another - I appreciate your questions and overall inquisitive-ness about your insurance program. I wish more people had the desire to understand it like you do - it makes our jobs alot easier. I am sure that comes from your business background. 👍 Once again - thank YOU for your business. We truly appreciate it. "
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wanda artis

July 31, 2024

5  out of  5
rating by wanda artis
"I think this is by far the best insurance company to date"
We responded:
"Hi Wanda! Whadda comment! 🤗 Thank you so much - you have made us all VERY happy today. I cannot wait to share this with the team. Thank you again - we appreciate your business and look forwarding to working with you for many, many years! "
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Kandy Lewis

July 29, 2024

5  out of  5
rating by Kandy Lewis
"It is so nice to have an agent that I can contact with a request or concern and Patty Rhodes and her staff are always willing to make me feel important. I have been working with Brandy and could not be more pleased with her customer service and knowledge, Thank you for being the best State Farm!!"
We responded:
"Thank you Kandy! And just think - Billy & were working with you at the bank when Brandi was just a toddler!!! Time flies and comes full circle. Back then - you were helping us. And now - we have the honor of helping you. Thank you for your business and your support! "
Profile photo of Nicole Wilson

Nicole Wilson

July 26, 2024

5  out of  5
rating by Nicole Wilson
"I recently had the pleasure of working with Patty Rhodes for both my auto and life insurance needs, and I couldn't be happier with the experience. Patty's professionalism, knowledge, and dedication truly stand out. From the start, Patty took the time to understand my specific needs and provided me with tailored insurance options that offered the best coverage at competitive rates. She explained all the details clearly, making the entire process smooth and stress-free. What impressed me most was her responsiveness and willingness to go the extra mile. Whether I had questions about policy details or needed assistance with claims, Patty was always just a phone call or email away, ready to help with a friendly and positive attitude. Patty's expertise in both auto and life insurance gave me peace of mind, knowing that I am well-protected. I highly recommend Patty Rhodes to anyone looking for reliable and personalized insurance services. She truly cares about her clients and works hard to ensure their satisfaction. Thank you, Patty, for your exceptional service!"
We responded:
"Good Monday Morning Nicole!! Thank you so much. I am It was my pleasure working with you and your family . And I know how much Billy likes working with Herman - they are a mess. The stories Billy tells about the jokes - hahahah! I am here for whatever you need and whenever you need it - just a phone call/email/text away.... Hope to see you sooon! Thank you for your business. 😊"
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Deborah Bryant

July 19, 2024

5  out of  5
rating by Deborah Bryant
"Recently had to change insurance agents. Patty is phenomenal. She is kind, has not only communicated with me via text but also on a long telephone call covering every detail of my policies. Patty offered suggestions and provided me with details, some of which I never knew. This is the Agent you want if you are looking for someone who treats you with respect and works honestly and diligently to set things straight. Her office staff are also up there with Patty - so kind and caring and ready to help."
We responded:
"Oh My Goodness - thanks Mrs Debbie! We really appreciate your review. 😊😊😊 Cant wait to share this with the team. This is exactly what we STRIVE for. Thank you for the feedback, welcome aboard and have a great weekend! Sidenote - hope you feel better!"
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KaReem Dollar

July 16, 2024

5  out of  5
rating by KaReem Dollar
"I recently had the pleasure of working with Danielle for my car insurance needs, and I couldn't be more satisfied with the experience. From the very beginning, Danielle was professional, knowledgeable, and incredibly helpful. She took the time to thoroughly explain my options and helped me find the best policy that suited my needs and budget. Danielle was always responsive to my questions and provided clear, detailed answers. What impressed me the most was her dedication to customer service. She went above and beyond to ensure that I felt confident and comfortable with my coverage. I highly recommend Patty Rhodes State Farm to anyone in need of car insurance. Her expertise and commitment to client satisfaction makes her an outstanding agent. Thank you, Danielle, for all your hard work!"
We responded:
"Hi Kareem and thanks for the raving review on Danielle! Danielle goes above and beyond in her role and we appreciate her and her work ethics!! Thanks for taking a moment to give us some feedback - I cant wait to share it with the team! Take care! "
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Stephanie Saunders

July 9, 2024

5  out of  5
rating by Stephanie Saunders
"Awesome customer service.. The office staff gets a 5 star as well. My needs have been met and also working after hours.. I saw the email, thanks!! 🥰Ms Patty keep your team you are a great leader!!!"
We responded:
"Hi Stephanie!! 👋 You are not telling me anything new about my team - they are amazing - but keep telling me because I ❤ to hear it!! Happy Thanksgiving (again) - we are so thankful for our great customers - like you. You get 5 stars, also! ⭐⭐⭐⭐⭐"
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Bink B

July 3, 2024

5  out of  5
rating by Bink B
"I love the service I get at state farm they’re always willing to go that extra mile for you thanks"
We responded:
"Thank you for the 5 stars and review - we appreciate you taking the time to give us some feedback. My team is amazing and I love hearing all the good stuff they do for the customers!!! :) Thanks for your business and Merry Christmas! "
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Jaylin Easter

June 28, 2024

5  out of  5
rating by Jaylin Easter
"I love them always wiling to help great customer service 💜"
We responded:
"Thank you Jaylin and it was a PLEASURE talking with you! You dont know how much it meant to us to hear you say that your friends told you that you should check around for insurance and you said - "No way - they've never done me wrong..." We really appreciate that!! We really do strive to give the best service. The rates - we cant control - but the service - we can! Thanks for your support! "
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Sherry Barrett

June 27, 2024

5  out of  5
rating by Sherry Barrett
"Great service. Always willing to help. Always friendly."
We responded:
"Good Morning Sherry and Happy Friday! Thank you for your kind words - we strive to be all of the above - haha. Have a fabulous weekend and thanks for your business! "
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Macy Drake

June 27, 2024

5  out of  5
rating by Macy Drake
"I have been with state farm for a very long time.i am very pleased with them.everyone who works at pattie office has always been friendly n always answer any questions I have n also explains it to me...ill be with them many more years.thank you to everyone at pattie office for all your help"
We responded:
"Hi Macy! Thank you so much for this! I will be sure to pass on your compliments to my team - they are amazing and the backbone of the office. Thank for your past business and your continued patronage. We pledge to take care of you the best way we can. Have a great weekend! 😁"
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Joytia Bailey

June 25, 2024

5  out of  5
rating by Joytia Bailey
"I’ve never experienced such an amazing customer experience with any other insurance company. Keisha at this branch office gives top notch customer experience-she’s empathetic, patience and gets any questions you have answered!! Keep providing excellent service!!"
We responded:
"Thank you Joytia! Yes - Kisha is amazing and we love her, too! ♥ Happy to hear you had such a positive experience!!! I can assure you that we all work just as hard to provide that same level of care - its our culture 😊. Thank you for your business, your review and have a fantabulous weekend! "
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Jim Evans

June 19, 2024

5  out of  5
rating by Jim Evans
"Very friendly, knowledgeable and helpful."
We responded:
"Thank you Mr Evans! It was a pleasure meeting with you and Mrs Evans - getting to know you and squaring away your insurance program! Thanks for your confidence in our office - we look forward to a long, successful relationship! Welcome to the agency! "
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Michelle Fair

June 18, 2024

5  out of  5
rating by Michelle Fair
"Patty and her team are absolutely the best insurance company, I have been with them for almost 18 years I wouldn't consider going anywhere else. Every time i need them they are right there to help!"
We responded:
"Heeeey Michelle! Yes - we go waaaaaaaaaaaaaaay back. Thank you so much for sticking with us even through a move!!! I know we are not as convenient as we used to be but you know we are only a phone call / text / email away. Thank YOU so much for your business and your review. ♥"
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Rebecca Turner

June 17, 2024

5  out of  5
rating by Rebecca Turner
"Fantastic team, always helpful and super sweet. Most definitely recommend for any insurance needs."
We responded:
"Thank you Rebecca! We really appreciate those comments. My team is amazing and I tell them all the time - we strive to give our best service so thanks again for the kind words - I shall pass them on! Have a great rest of your week and thank you for your business 🙏"
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Dawn Sizemore

June 13, 2024

5  out of  5
rating by Dawn Sizemore
"I have been with Patti Rhodes, and her office for over 11 years now and I am always pleased. I can honestly say that every single one of the people that work for her have been very friendly and professional every time. And if I have any questions or needs, they are very patient and always go the extra mile. I plan on being with them many more years."
We responded:
"Happy Friday Dawn and THANK YOU for your review. We really appreciate it - it means alot to hear what we are doing makes a difference. I will share this with the office family in the mornings meeting! Have a great weekend and I will be in touch soon on the issue we are working on... "